TERMS ON WEBSITE
1.1 Damage to persons
1.1.1 The carrier’s liability is limited to the extent of the governing laws of Seychelles and any International Conventions ratified by the Government of Seychelles.
1.2.1 Full payment is due at the time of booking confirmation. Payment methods include:
a) Online: major credit or debit cards,
b) Over the counter: major credit or debit cards, cash
Payment fees may apply to certain payment methods.
Note that GOP holders cannot book online unless they have a Seychelles ID.
1.3.1 Cancellation of trip has to be done 48 hours of the actual departure date.
- a) Conditions for refund are :
- Health Issues – must be supported by a doctor’s confirmation of not Fit To Travel.
- Accidents – Must be supported by a Police Report.
- b) An Acknowledgement Slip will be provided.
- c) Emergency phone is available for out of office contact.
Note: Seasickness will not be considered as valid for cancellation of trip.
1.3.2 Tickets purchased directly with Cat Cocos by credit card, cash or cheque will be reimbursed by bank transfer within 10 working days.
1.3.3 All refunds are subjected to Management approval.
1.3.4 A retention fee of 25% will be applicable once approval is granted.
NB: Refund policy applies
1.4.1 With the exception of special priced tickets, tickets may be changed ONCE, up to one (1) hour from the
actual departure time subject to availability at a fee of 25 SCR per ticket.
1.4.2 Ticket may be changed MORE THAN ONCE up to one (1) hour from the actual departure time subject to seat availability at a fee of 50 SCR per ticket.
1.4.3 Tickets are non-transferable.
1.4.4 All last minute changes to confirmed tickets have to be done in person at any of our sales offices on Mahe, Praslin or La Digue. We are also available on email – email@example.com for any information during working hours.
1.5 Lost tickets
1.5.1 In cases of Loss, the purchase of a new ticket is required provided that in the event that such notification is received by the carrier within the stipulated time. The passenger will be required to purchase a new ticket. Once the ticket is found it can be used another time with a fee of Rs25 per ticket.
1.5.2 Loss due to Theft
1.5.3 In the event of a theft, the carrier need to be advised by telephone or email. The passenger will be required to produce a Police report in order to obtain a refund in the case of theft. This is subject to a 50% cancellation fee.
1.6 Pre -Boarding
1.6.1 Upon boarding, the passenger must present:
- Identification – Valid ID Card/Driving license or Valid Passport
- Valid Ticket for the trip.
- Gainful Occupational Permit if applicable.
1.7 Boarding rules:
1.7.1 The passenger must be present for boarding half an hour (30 minutes) before departure time as stipulated on the ticket.
Please carry your ID, passport / GOP or Driving license with you in case of checks.
1.8.1 At any time, in ports or on board, identity checks, tickets and documents checks can be made.
Valid supporting documents must be made available at all times during the travel.
1.9 Passenger health status:
1.9.1 Special health condition must be declared at the time of booking. The company reserves the right to deny boarding to passengers who require medical assistance when travelling unaccompanied by doctors, nurses or any other medically qualified person.
1.9.2 The Duty Captain and any other crew reserves the right to deny boarding to anyone with a physical or mental condition, and or appearing to be under the influence of drugs, hallucinogenic, or alcohol. In case of a passenger boarding the vessel under the above conditions. He/She shall be held responsible for damage to his/her own person, the hull, equipment, injuries to third parties and property.
1.10 State of health of passengers – Pregnant women
1.10.1 It is the responsibility of all pregnant women to advise Inter-Island Boats Ltd of their conditions at the time of booking. In the absence of a medical certificate attesting to fitness to travel for pregnant women over 24 weeks and above, the Duty Captain and crew reserves the right to refuse passage to any pregnant passenger.
1.10.2 Pregnant passengers boarding the vessel do so completely at their own risk. By boarding the vessel the pregnant person assumes all the risks and liabilities which may arise from her condition.
A disclaimer has to be signed by the passenger who do not have a written doctor’s approval for travel and this must be endorsed by the Captain on Duty before boarding.
1.11 Passengers with reduced mobility
1.11.1 Passenger with reduced mobility, should present themselves well before the start of operations for priority boarding.
1.12 Responsibility and specific obligations of the passenger
1.12.1. Disclaimer: The passenger shall be held liable for any damage caused (by him/her or any person in his/her custody), to the ship, its facilities and amenities, other passengers, staff and third parties.
1.12.2 Required behaviour and prohibited behaviour:
126.96.36.199 You shall behave in a reasonable, sensible and lawful manner on our ferry and at any offices on Mahe, Praslin and La Digue,
- And comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers,
- use mobile phones considerately with the comfort of other passengers in mind,
- you shall not: be abusive or threatening to any staff or any other person;
- or conduct yourself in a way which may endanger yourself, any of our ferries or Cat Cocos premises
- or any person or property on board any ferry or at any Cat Cocos premises;
- or obstruct any crew, officer or staff in the performance of their duties or fail to comply with their instructions;
- or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons;
- or obstruct or allow any of your luggage to obstruct any aisle or emergency exit;
- or play any loud music, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment;
- or take onto any ferry or into any terminal any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them,
- or consume them on any ferry or in any terminal,
- or consume any hot food onto the ferry, such a chips or other takeaway foods,
- or board any ferry whilst under the influence of alcoholic drinks or drugs;
- or smoke;
- or board any ferry whilst you are seriously ill
- or suffering from any serious contagious illness.
188.8.131.52 Consequences of bad behaviour:
If you fail to comply with any of the behaviour rules in Condition 184.108.40.206, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to call the Police to remove you from the ferry or Cat Cocos premises, and refuse you further carriage for an indefinite period of time, cancel your ticket without refund, and take legal measures as we consider necessary to prevent continuation of such conduct.
1.13 Minors and Infants:
1.13.1 Children under 16 should be accompanied and supervised at all times. The carrier will not be liable for any injuries sustained by a minor.
1.13.2 Infants of not more than 2 years of age are not charged for the trip, but will need a ticket. Note ID card must be valid for booking purposes. No other documents will be accepted at booking outlets or at checks.
1.14.1 It is forbidden for passengers to board firearms, bladed weapons, ammunition, explosives, fuel or other flammable substances without the written permission of the carrier and the legal authorities.
1.15.1 Unlawful detention: The passenger who holds in his luggage or introduces onboard illegal objects or contraband substances will be liable for damages, fines or penalties arising.
1.15.2 Baggage Allowance for Resident:. A Resident or GOP Holder who is holding a valid ticket is entitled to 23kilos of luggage free of charge travelling in Economy Class and 30 kilos in Business Class They will be charged per kilo for any excess. Rates and conditions will be available at the Concierge.
1.15.3 Baggage Allowance Non Resident: A Non Resident who is holding a valid ticket is entitled to 25 kilos of luggage free of charge travelling in Economy Class and 30 kilos in Business Class. They will be charged per kilo for any excess. Rates and conditions will be available at the Concierge.
1.15.4 One suitcase should NOT exceed 32 kilos to prevent injury to the crew.
NB: This will take effect from 1st January 2023
1.16 Responsibility and Rights of the Carrier
1.16.1 Changes or cancellations of departures for vessels: Inter-Island Boats reserves the right to cancel trips or change trips to other timings on the schedule. Under such circumstances passengers will be required to inform the office as to whether they would prefer an alternative trip or a refund of ticket. By agreeing to change trip or claim a refund of the ticket, you further agree not to make any further claims for damages or consequential losses that may arise.
1.17.1 The carrier shall not be liable for loss or damage in respect of changes and cancellation of departure of vessels in cases of but not limited to:
- Route change
- Acts of war
- Force majeure
1.17.2 Either on land or at sea.
220.127.116.11 The carrier reserves the right not to undertake crossings under bad weather conditions that may cause a threat to navigation safety and cause discomfort to passengers. Passengers will have the right for a change of trip on any forwarding trips on schedule without charge. By agreeing to a change of trip, you further agree not to make any further claims for damages or consequential losses that may arise.
1.18 Small valuable and important items:
1.18.1 The carrier is not responsible for theft, loss, possible damage of valuables, money, mobile phones,
Medication, Personal electronic devices, documents, passports, manuscripts, and any other items kept in luggage.
1.18.2 We also do not accept these items to be sent as unaccompanied cargo.
1.19 Hand luggage
1.19.1 This should be one per passenger.
1.19.2 Hand luggage (less than 7 kilos with dimensions 50 cm x 30 cm x 20 cm) should remain in the exclusive custody of the passenger.
1.20 Checked in Luggage
1.20.1 This should be formally registered at the Cargo Department one hour before the departure time.
A receipt will be given. Any claims for damages should be accompanied by a luggage receipt. In the absence of a receipt the claim will be considered null and void.
The luggage will be inspected for cracks, damaged handles and wheels and owner have to sign and agree that the luggage to be transferred in that condition. Note that further deterioration may occur. Refer to below.
1.20.2 The company will not be held responsible for any damage to the luggage itself such as, wheels and hand set and cracks during transportation. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.
1.20.3 Once luggage had been checked in, no access will be permitted until next port of destination.
1.20.4 Checked luggage has to be locked before check in.
1.21.1 Any complaints or damage of any kind should be reported immediately to the Duty Captain (on board) and Customer service (on the ground). This report must be documented by either the Duty Captain or Customer Service and countersigned by the passenger. This does not mean acceptance of responsibility and or recognition of any kind by the carrier. Claims not accompanied by this damage report will not be accepted or considered by the carrier.
1.22 Online Booking
1.22.1 Booking and Reservations: The online booking is a secured procedure, with real time pricing and seats availability Information.
The prices displayed upon request are guaranteed throughout the duration of the user’s login session to the site www.catcocos.com
The booking is confirmed upon successful acceptance of credit card payment.
An itinerary with booking details is automatically displayed and sent to the email address provided upon booking. E tickets will also be attached and should be printed or downloaded and displayed on passenger phone for check-in of luggage and boarding. Check your SPAM Folder if you cannot find the tickets. Note that screenshot does not always work.
1.22.2 A receipt will also be provided as proof of payment. No service fees is attached to the booking Online.
1.23 Method of payment – Bank Transaction:
1.23.1 Accepted payment methods are: Credit Card (VISA, EUROCARD and MASTERCARD) and local ATM cards. The payment transaction is carried out at the time of ticket purchase.
1.24 Smoking (see legislation)
1.24.1 Smoking is NOT PERMITTED onboard the carrier.
1.25.1 For any claims or compensation the passenger may contact the company’s customer service:
INTER ISLAND BOATS LTD
CUSTOMER SERVICE – E-MAIL: firstname.lastname@example.org
PO BOX 356
VICTORIA, MAHE, SEYCHELLES
1.26.1 On occasion, delaying or canceling a trip is the only way we can maintain our high safety standards. In these challenging situations, simply knowing more about your options is an important step toward getting your travel plans back on track.
When complications such as inclement weather, Port Authority problems or technical issues arise, our concern for your safety will always outweigh the desire to remain on schedule.
1.27 Accidents on board or on the Jetty
1.27.1 Clients will be assisted by the crew and if the ferry is still alongside, clients may be asked to see a doctor and if they refuse a disclaimer form will have to be filled and signed by the passenger.